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eOn Communication Receives Award at 3rd Annual Contact Center Management and CRM Solution Event in China
ATLANTA, April 29 /PRNewswire-FirstCall/ -- eOn Communications Corporation(TM) , a leading provider of unified voice, e-mail and Web-based communications systems and software, received a special recognition award for its participation in the 2004 Contact Center and Customer Relationship Management (CCM) Conference in Beijing China.
(Logo: NewsCom: http://www.newscom.com/cgi-bin/prnh/20010517/EONLOGO )
CCM is one of the largest gatherings of call center and customer management professionals in Asia-Pacific. The Conference in Beijing attracted contact center companies and participants to see the best solutions available today for China's contact center industry. eOn received a service and product award for their contributions to the Conference and their showcasing of the most advanced customer interaction solution available today, the eQueue Multi-Media Contact Center Solution. eOn was recognized for demonstrating core expertise and superior achievement in developing strategies and solutions for use in call centers and by customer interaction management professionals.
eOn's President of Asian Operations, Troy Lynch, delivered a keynote address on emerging technologies that enable call centers to offer new services that deliver enhanced customer service. Lynch stated, "The CCM conference in Beijing was a tremendous opportunity for call center companies, vendors and customers to learn about the unprecedented innovation and market forces that are shaping our industry. It was a privilege to address the large turnout of companies interested in understanding more about solutions that will change the way contact centers provide service in China."
Mr. Lynch was also invited to join the Contact Center Advisory Board in China to help contact centers understand trends, standards and internationally deployed solutions. Mr. Lynch was selected by contact center leaders in China for his knowledge and technical expertise of contact center solutions that have been deployed around the world. The Advisory Board met with more than 50 companies during the Conference to answer questions and lead a discussion addressing the needs of contact center managers who intend to build and operate service centers in China. Mr. Lynch is part of a very select group of experts that will meet regularly to exchange ideas and experiences that will be used to steer the growing market in China.
Lynch concluded, "It is an honor to be part of a team of experts looking at the future of contact center solutions in China. I believe eOn will contribute to this Advisory Board by offering more than 20 years of innovation and contact center experience."
About eOn eQueue(R) Multi-Media Contact Center Solution
eOn eQueue(R) is a multi-media contact center offering a comprehensive and unified solution for customer interaction management. The universal or single queue approach enables contact centers to interact more efficiently with their customers regardless of the media. The eQueue applications include multi- media routing of all interaction types with robust ACD functionality, complete telephony capability, email, Web chat and Web collaboration, IVR, voice mail, fax messaging, quality assurance recording, workforce management and a complete range of desktop devices and applications. The benefits of using an eQueue are improved customer service and loyalty, increased agent productivity and lower cost of ownership.
About eOn Communications(TM)
eOn Communications Corporation(TM) is a leading provider of unified voice, e-mail and Web-based communications systems and software for customer contact centers and general business applications. eOn helps enterprises communicate more effectively with customers, convert inquiries into sales, and increase customer satisfaction and loyalty. To find out more information about eOn Communications and its solutions, visit the World Wide Web at http://www.eoncommunications.com/ or call 800-955-5321.
Note:
This press release may contain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements involve risks and uncertainties, including technical and competitive factors, which could cause the Company's results and the timing of certain events to differ materially from those discussed in the forward-looking statements. Such risks are detailed in eOn Communications Corporation's most recent Form 10-Q filing with the Securities and Exchange Commission.
eOn Communications Corporation, the mark eOn, and eQueue are trademarks of eOn Communications Corporation. All other trademarks mentioned in this document are the property of their respective owners.
Photo: NewsCom: http://www.newscom.com/cgi-bin/prnh/20010517/EONLOGOAP Archive: http://photoarchive.ap.org/PRN Photo Desk, photodesk@prnewswire.com
eOn Communications Corporation
CONTACT: Randy Ourt of eOn Communications, +1-770-423-2200, orrourt@eoncc.com
Web site: http://www.eoncc.com/
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