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[November 17, 2004]

MensSana Chooses Siebel CRM OnDemand over Salesforce.com to Maximize Sales Productivity and Effectiveness

SAN MATEO, Calif. --(Business Wire)-- Nov. 17, 2004 -- European Healthcare Consulting Company Coordinates Multiterritory Sales and Marketing Program Using Unified Customer View

Siebel Systems, Inc. (Nasdaq:SEBL), a leading provider of business applications software, today announced that MensSana (www.mens-sana.net) has selected Siebel CRM OnDemand over Salesforce.com to maximize sales productivity and effectiveness. The European company, which provides healthcare seminars and consulting services, is using Siebel Systems' low-cost hosted CRM solution to create a single, comprehensive view of seminar delegates across multiple channels. MensSana chose Siebel Systems over Salesforce.com because of Siebel Systems' 11-year track record in CRM and the feature-rich, best-of-breed functionality of Siebel CRM OnDemand.


"Siebel Systems has put all of its CRM vision, experience, and insight into its hosted solution," says Norbert Schuetz, Managing Director, MensSana. "It is the ideal system for helping us understand more about who our customers are, know what type of seminar programs we should be promoting, and administer those seminars. We can achieve these benefits quickly and without a large-scale investment in technology."

MensSana is a German-based organization that performs lifestyle and well-being seminars and consulting services in its home country, as well as Switzerland, Austria, and Belgium. Although the company was only established last year, it is already delivering up to three seminars each week across Europe and has grown its customer base to 5,000 organizations and individuals. Faced with this growth, MensSana's executives, remote-based sales staff, and telemarketing team were each using separate electronic and paper-based systems to manage customer relationships. As a result of this fragmented customer view, it was increasingly difficult to target prospects with new seminar programs and coordinate the execution of existing ones.

MensSana has deployed Siebel CRM OnDemand to create a unified, complete view of the customer. The system provides instant shared visibility into accounts and tracks notes, service requests, leads, opportunities, emails, and attachments. Integrated analytics enables MensSana to focus on high-priority accounts, compare the success of different types of seminars, and tailor future seminars closely to customers' needs. Siebel CRM OnDemand also enables the company to automate the creation of forecasts, view the performance of individual territories, and share data for more effective team-based selling. By transforming its coordination of data, the company is maximizing sales productivity and effectiveness.

Siebel CRM OnDemand also underpins the administration of the seminars themselves. Staff can rapidly share detailed event information, create "to-do" lists, delegate tasks between team members, and manage complex multiperson agendas. Remote staff, including sales teams and seminar speakers, also benefit from offline access via Microsoft Outlook or their PDA device.

MensSana is the latest in a growing number of organizations to deploy Siebel CRM OnDemand. Following its European launch in April 2004, Siebel CRM OnDemand is experiencing significant success in the UK, Italy, Germany, Switzerland, France, The Netherlands, Nordics, Russia, and The Czech Republic. With Siebel CRM OnDemand's support for English, French, Spanish, Italian, and German languages, European companies can now take advantage of Siebel Systems' proven CRM capabilities provided by a hosted solution that enables companies to sell to, market to, and serve customers in their native languages. Siebel CRM OnDemand is the industry's first and only hosted CRM solution designed to work in conjunction with "on premise" Siebel CRM systems. Sharing a common data model with Siebel 7 applications, Siebel CRM OnDemand offers an easy migration path to on premise Siebel CRM systems.

About Siebel CRM OnDemand

Siebel CRM OnDemand is a hosted CRM offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month. Customers can deploy Siebel CRM OnDemand quickly, easily, and affordably without any up-front IT investments. Siebel CRM OnDemand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support. Siebel CRM OnDemand is now available for purchase. For more information, visit www.crmondemand.com.

About Siebel Systems

Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 4,000 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, market-leading analytics products, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 30 countries.

For more information on Siebel Systems solutions and services, please visit our Web site: CRM - http://www.siebel.com/crm; OnDemand Solutions - http://www.crmondemand.com; Industry CRM - http://www.siebel.com/industry-crm; Call Center and Service - http://www.siebel.com/call-center; Sales Force Automation - http://www.siebel.com/sales-force-automation; Marketing Automation - http://www.siebel.com/marketing-automation; Business Intelligence - http://www.siebel.com/business-intelligence; Integration Solutions - http://www.siebel.com/integration-solutions; CRM Services - http://www.siebel.com/crm-services

Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.

Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.

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