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[June 05, 2007]

Government Organizations Choose Numara Software as Preferred Service Desk Provider

TAMPA, Fla. --(Business Wire)-- Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced that seven customers have recently joined its growing roster of government organizations. With more than 15 years of experience and two flagship product offerings, Numara Track-It! and Numara FootPrints, Numara Software is committed to supporting the IT support needs of government departments, agencies and authorities.


Numara Software solutions are helping government organizations leverage technology to reduce costs and improve public services. Numara Track-It! and Numara FootPrints automate critical IT and support functions, such as service desk functions for internal and external support along with asset management, software patch and deployment, and network monitoring. Recent government customers that have benefited from Numara Software's comprehensive help desk and service desk solutions include the New Jersey Motor Vehicle Commission, NASA Goddard Space Flight Center, Georgia Department of Driver Services, Boulder County Information Technology, Des Moines Water Works, Public Defender Service for the District of Columbia, and New Jersey Transit.

"Today's public expects government at all levels to provide superior services while keeping costs and taxes in line," said David Weiss, president and CEO, Numara Software. "With our help desk and service desk offerings, we're making government IT operations as efficient as the private sector's, improving their delivery of transportation, parks, utilities, research and other public services."

At the Public Defender Service for the District of Columbia (PDS), attorneys provide legal services to the poor. While PDS does receive federal support for its operations, managing IT costs is still important for this 150-attorney legal services group. Numara FootPrints' multi-project feature has enabled PDS to stretch a limited IT budget. "At PDS, not only do we use Footprints for help desk calls, but we also use it for incident response calls as well as a software and hardware order tracking system," said Kimberly Hall, IT Specialist.

Numara FootPrints can run several workflows simultaneously, a feature that saves organizations from buying special purpose workflow software.

Numara FootPrints customizability has been another factor in helping PDS to run a more efficient and effective help desk. Hall configured Numara FootPrints' two-way email function to allow attorneys to send requests directly to the help desk software. "We have only three dedicated agents handling calls," noted Hall. "Numara FootPrints' email feature helps us minimize the call volume to a level that our staff can handle."

For Patrick Bruner, IT administrator at Des Moines Water Works, Numara FootPrints customizability and multi-project capabilities are important. Des Moines Water Works (DMWW) is an independently operated public utility, which provides drinking water to more than 300,000 people in the Des Moines metropolitan area. "The flexibility of Numara FootPrints allows us to use it for almost any project within our IT department," reported Bruner.

Besides using Numara FootPrints for the DMWW's help desk, Bruner has implemented several projects to manage software specifications and bug tracking for DMWW's internal software projects. "We've had multiple developers using Numara FootPrints to work out software module design. It's been an invaluable development tool for us, along with it being an easy-to-use and powerful help desk product," said Bruner.

About Numara Software, Inc.

Founded in 1991, Numara Software, Inc. (formerly Blue Ocean Software) is a global provider of service desk management solutions for help desk and customer support professionals who need to simplify and gain control over their increasingly complex environments. Numara Software's trusted solutions address critical IT and support functions, such as customer service desk, IT help desk, asset management, software patch and deployment, and network monitoring.

With its two flagship products, Numara Track-It! and Numara FootPrints, and more than 50,000 customer sites worldwide, Numara Software is the service desk management leader for small to mid-sized enterprises. To register for a one-on-one guided walkthrough, attend a webinar or download a trial, please call (800) 557-6970 or visit: www.numarasoftware.com.

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