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[June 11, 2007]

Enkata Solution Now Rated ''Avaya Compliant''

SAN MATEO, Calif. --(Business Wire)-- Enkata, a leading provider of on-demand performance and talent management solutions, today announced that its Enkata Contact Performance Suite 6.2 is compliant with key contact center solutions from Avaya (NYSE:AV), a leading global provider of business communications applications, systems and services.


The Enkata Contact Performance Suite helps businesses improve contact center metrics by providing managers with an integrated view of center and employee performance, coupled with the analytics and workflow tools they need to drive immediate improvement. The application now is compliance-tested by Avaya for compatibility with Avaya Communication Manager 3.1.2 IP telephony software and Avaya Call Management System R13.1, an application that provides the information and tools needed to monitor and analyze contact center performance.

"Achieving Avaya compliance delivers direct value to our customers, as the solutions we develop based on open, standards-based platforms help them incorporate new technology easily and cost-effectively," said David Stamm, president and CEO, Enkata. "We look forward to working with Avaya to continue to enable our customers to uncover new possibilities for increasing productivity in the contact center."

Enkata is a member of the Avaya DeveloperConnection Program -- an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. As a Gold member of the program, Enkata is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure -- speeding deployment of new applications and reducing both network complexity and implementation costs.

"By offering compliance testing to the many innovative companies like Enkata who are members of our DeveloperConnection program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available -- getting more out of their multivendor network and delivering new value to their bottom line."

About Avaya

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500(R), use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DeveloperConnection Program, visit www.devconnectprogram.com.

About Enkata

Based in San Mateo, Calif., Enkata is a leading provider of performance and talent management solutions for customer-facing employees. Offered on demand, Enkata is the only solution that combines best-in-class analytics and workflow to guide managers to the best actions to improve performance. Enkata's solution enables large service operations to increase their profitability and boost the productivity of their employees. Today, leading Global 2000 companies rely on Enkata to better manage the performance of their operations. For more information, visit www.enkata.com or call (650) 227-6500.

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