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SPG Ltd: Aeromark Tracking Solution Helps SPG Ltd To Enhance Its
Customer Services And Improve SLA Performance
(M2 PressWIRE Via Acquire Media NewsEdge)
RDATE:10072008
BEDFORD -- SPG Ltd, a leading retail refrigeration services company,
has successfully deployed Aerotrack, a vehicle tracking solution from
Aeromark, an innovative mobile technology company. Deployment of
Aerotrack will help SPG to improve the service to its customers and to
more efficiently meet service level agreements (SLAs) through improved
visibility of its mobile site installation and service engineers.
"Aeromark's Aerotrack has proved to be a very cost effective solution.
It provides all of the real-time tracking capability we require and a
key plus for me is that I can access information via the web from home,
out of core business hours," said Dennis Young, Transport Manager, for
SPG. "As a modular system we only have to pay for the service we want
and not for functionality we do not currently need. However, as and
when our business requirements change we can upgrade the service to add
increased features to meet our new requirements."
SPG is a 24x7 operation. The nature of the refrigeration market means
that it has to react quickly in order to get its engineers on site to
resolve issues as soon as possible. "The bulk of our customers are
supermarket chains and it is vital for them that their refrigerated
goods are kept at the required temperature. Perished stock costs money
and means they are unable to meet the demands of their customers,"
explained Young.
In order to improve the monitoring and management of its mobile
engineers SPG required a tracking solution. "We were looking for a
solution to help us to ensure that our engineers could rapidly respond
to customer call outs. We needed to be able to quickly and easily
identify the closest or most available engineer. Additionally we wanted
track the exact location of our vehicles, what time they left the
depot, what time they were likely to arrive at the customer site, when
they arrived and how long they were there," added Young.
Installation and repair of refrigeration equipment often takes place
out of normal office hours and it was important that SPG was able to
deploy a solution that allowed it to accurately cross reference actual
events against those manually entered on engineers' worksheets. This
is important in meeting and proving SLAs, especially if a customer
questions when an engineer arrived and the length of time he was on
site.
With sites in and around St Neots in Cambridgeshire, SPG offers a full
provision of services from initial design and testing, case
manufacture, endwall production and final on-site installation.
"Aerotrack has helped us to be more responsive. We can now instantly
track where our engineers are located and can quickly identify which is
the nearest to a job. This has resulted in improved productivity and
efficiency which in turn enables us to offer better services to our
customers," concluded Young.
About SPG Ltd
SPG Limited was established in 1987 to service the needs of the retail
refrigeration market. SPG has since grown into one of the largest
independent companies in its field in the UKemploying directly more
than 125 personnel. With sites in and around St Neots in
Cambridgeshire, SPG offers a full provision of services from initial
design and testing, case manufacture, endwall production and final
on-site installation. It has over 300,000 square feet of manufacturing
and storage facilities reaching over the four sites which enable SPG to
offer storage for over 1000 cases. In addition to the core business is
the supply of point of sale display equipment, case spares and
servicing. SPG also specialists in the refurbishment and modification
of existing cabinets - both on and off-site and provides removal and
disposal services for redundant cabinets - a truly cradle to grave'
operation.
About Aeromark
Aeromark is a provider of mobile technology and the next level of
telematics, Optimatics. It has recently announced Workflow DynMX, a
new technology that transforms the way in which mobile workforce PDA
applications are designed and deployed. Based on an ASP model,
Workflow DynMX uses Aeromark's new RapidXB technology and its Binary
Token Protocol (BTP), enabling PDA applications to be deployed in half
the time resulting in significant cost reductions when compared with
competitive solutions. Aeromark's Optimatics is a powerful technology
platform specifically designed for companies with field-based staff.
Also based on a simple ASP model with an intelligent interrogation
engine at its core, Optimatics combines complex data feeds from
Aeromark's telematics systems with its own and other third party
solutions to deliver previously unattainable analysed data. Access to
this new data helps organisations to reduce operating costs, optimise
productivity and increase customer service levels. Aeromark's are the
only systems to gain the status of a Branded Solution for Orangeand
Preferred Telematics Partner for Vodafone. Aeromark also offers
end-to-end support to its customers and its systems are warranted for
life.
CONTACT: Sarah Chidgey / Hannah Curtis, Essential Communications
Tel: +44 (0)163 543 967
e-mail: sarah@essential-communications.com
e-mail: hannah.curtis@essential-communications.com
((M2 Communications Ltd disclaims all liability for information
provided within M2 PressWIRE. Data supplied by named party/parties.
Further information on M2 PressWIRE can be obtained at
http://www.presswire.net on the world wide web. Inquiries to
info@m2.com)).
Copyright ? 2008 M2 Communications Ltd.
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