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Thinking Phone Networks to Launch Industry's First Coherent Customer Communications Platform
CAMBRIDGE, Mass., Oct. 20 /PRNewswire/ -- Thinking Phone Networks, a leading software-as-a-service provider, today announced the availability of C3, the industry's first solution which combines customer communications with customer management applications on a single-hosted platform. Thinking Phone Networks' C3 is the first and only hosted service platform that leverages sophisticated analytics to provide a coherent view of customer interactions including voice, instant messaging, email, web, sales and support activity.
"Businesses have historically been forced to manage multiple independent communications and management systems to remain competitive and to be responsive to their customers," says Steven Kokinos, President and CEO of Thinking Phone Networks. "However, the management systems are rarely integrated with the underlying communications technologies. This lack of integration leads to operational inefficiencies, and prevents business managers from getting a complete view over their customers, sales, and support."
C3 solves the problem of multiple isolated systems by incorporating a full set of communications and management modules on a single hosted platform. Available C3 platform modules include:
C3 Intelligence -- a hosted business intelligence application providing a complete range of dashboards and reports which integrate data from C3 modules allowing managers a unified view of their customer interactions and operational efficiency.
C3 CRM -- an enterprise customer relationship management application providing a central database for customer information and management tools for tracking marketing leads, sales opportunities, and customer activity, resulting in streamlined operational processes and sales management visibility.
C3 Support -- a trouble ticket and service desk system which improves customer satisfaction and retention by tracking inbound customer support requests and inquiries through to completion.
C3 Voice -- a fully featured hosted IP PBX which incorporates all end users and locations on a common communications service.
C3 Call Center -- a set of advanced communications handling and management tools that help businesses manage their voice, email, IM, and web-based call center interactions including call and IM queues, dynamic and presence-based routing, agent login / logoff, historical reporting, and real-time management consoles.
C3 Communicator -- provides enterprise instant messaging, integrated presence, soft phone, and event-based application integration capabilities to improve communications and streamline operational processes.
C3 Connect -- ensures business-grade voice quality and single vendor accountability via QoS engineered network access to Thinking Phone Networks' data centers.
"Starting with C3 Voice, our hosted IP PBX offering, we have been building up the platform, module by module," says Derek Yoo, CTO of Thinking Phone Networks. "The platform and module requirements have come from working very closely with our customers across more than 1,000 deployed locations, so there was no shortage of customer input."
With the introduction of C3, customers gain the ability to perform deep analysis of their communications and customer management data. A series of management dashboards summarize data into key performance indicators (KPIs) which can be used to make business decisions. For sales managers, standard customer relationship management data is combined with communications data to reveal a picture about how much effort sales reps are expending for each dollar of revenue. For call center managers, support activity is combined with communications data to show which customers are the most and least profitable. The marriage of communications and business data in the C3 platform offers a new kind of business visibility that can be used to further optimize business operations, and secure competitive business advantage.
About Thinking Phone Networks
Thinking Phone Networks C3 platform provides hosted intelligence by combining voice and customer communications with business and customer management applications. C3 unifies disparate communications mechanisms and management applications onto a common platform and provides a rich set of real-time, relational, ad hoc, analytic, and dashboard views into customer interactions, sales performance, and support activity. Thinking Phone Networks is headquartered in Cambridge, Mass., USA.
For more information about Thinking Phone Networks or C3, please visit http://www.thinkingphones.com/ or contact Christina Worley at +1 617-399-1465.
This release was issued through eReleases(TM). For more information, visit http://www.ereleases.com/.
Thinking Phones
CONTACT: Christina Worley of Thinking Phones at +1-617-399-1465
Web site: http://www.thinkingphones.com/
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