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TMCNet: Patni Opens BPO Delivery Center in El Paso, Texas

[March 19, 2010]

Patni Opens BPO Delivery Center in El Paso, Texas

Mar 20, 2010 (Close-Up Media via COMTEX) -- Patni Computer Systems, an IT and BPO services provider, announced the establishment of a new North American hub for Business Process Outsourcing operations in El Paso, Texas.

According to Patni, the move was triggered by a multiyear, multimillion-dollar BPO services contract with a healthcare technology and services provider.

Adding the El Paso center follows through on the corporate strategy to invest in specific regions around the world and contribute toward generating economic opportunities in these regions. Patni has set a goal to increase the size and scope of its North American operations to adapt to market conditions that encourage the establishment of more on-shore delivery capabilities.


Establishing the new service hub expands Patni's Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) delivery capabilities to service North American customers from domestic locations. When fully staffed, it will employ more than 300 skilled professionals providing a range of insurance, financial services, finance and accounting, technical support and multi-lingual helpdesk services to Patni's North American clients. In addition, the BPO services deal strengthens Patni's healthcare delivery capability across the Payers and Providers segment.

Patni currently has three principal service delivery centers in the U.S. in Bloomington, Illinois; Milpitas, California; and Cambridge, Massachusetts, and is committed to adding more on-shore delivery capabilities.

The establishment of the El Paso site follows Patni's recent move to open a "nearshore" center in Queretaro, Mexico, to serve North American and Latin American markets and augment the company's global delivery capabilities. The Texas location offers Patni access to U.S. customers that either prefer to or are required by regulators to keep sensitive data processing operations on shore.

Patni said it plans to expand the offerings on site to deliver BPO services to a range of industries central to the company's mission, including life sciences, telecommunications, financial services, insurance and manufacturing.

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