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CSS unveils EDGE Portal
(Telecomworldwire Via Acquire Media NewsEdge) Technology solutions provider CSS Corp announced on Monday the availability of the CSS EDGE Portal, an integrated knowledge management platform based on collaborative social media workflows.
According to the company, EDGE has been built using open source components, configured to handle specific enterprise workflows addressing access control, content management, intellectual property and security requirements.
The solution enables the enterprise to leverage Web 2.0 to increase customer loyalty, improve marketing and product management, as well as provide collaborative environments for promoting ideas that drive continuous innovation.
The knowledge management platform would be available, both as SaaS and on-premise deployments, along with managed services bundles for technology vendors and enterprise IR including: design of Social CRM platform, data modelling, reporting and analytics; implementation services, cloud enablement; as well community management and user support.
Key continuous improvement metrics that the solution would deliver include customer loyalty measures like the Net Promoter Score (NPS), support agent productivity, activity measures for online community participation, search engine performance (SEO) and support costs as a percentage of revenue, the company said.
No pricing details were disclosed.
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