Smarter Utility

[July 26, 2010]

SAS® Sentiment Analysis Software Named Product of the Year

SAS Sentiment Analysis delivers insights on customer, competitor and organizational opinions to a degree never before possible via manual review of electronic text. As a result, SAS (News - Alert), the leader in business analytics software and services, has earned the prestigious Communications Solutions Product of the Year Award from Technology Marketing Corporation (TMC (News - Alert)).

"SAS Sentiment Analysis has shown benefits for its customers and it provides ROI for the companies that use it," said Rich Tehrani, CEO, TMC. "Congratulations to the entire team at SAS, a company distinguished by its dedication to software quality and superiority to address marketplace needs."

Derive positive and negative opinions, evaluations and emotions

SAS Sentiment Analysis' high-performance crawler locates and extracts sentiment from digital content sources, including mainstream websites, social media outlets, internal servers and incoming news feeds. SAS' unique hybrid approach combines powerful statistical techniques with linguistics rules to improve accuracy to the detailed feature level. It summarizes the sentiment expressed in all available text collections - idetifying trends and creating graphical reports that describe the expressed feelings of consumers, partners, employees and competitors in real time. Output from SAS Sentiment Analysis can be stored in document repositories, surfaced in corporate portals and used as input to additional SAS Text Analytics software or search engines to help decision makers evaluate trends, predict future outcomes, minimize risks and capitalize on opportunities.

"SAS has automated the time-consuming process of reading individual documents and manually extracting relevant information," said Fiona McNeill, Global Analytics Product Marketing Manager at SAS. "Our integrated analytics framework helps organizations maximize the value of information to improve their effectiveness."

SAS Sentiment Analysis is included in the SAS Text Analytics suite, which helps organizations discover insights from electronic text materials, associate them for delivery to the right person or place, and provide intelligence to select the best course of action. Whether answering complex search-and-retrieval questions, ensuring appropriate content is presented to internal or external constituencies, or predicting which activity or channel will produce the best effect on existing sentiments, SAS Text Analytics provides exceptional real-time processing speeds for large volumes of text.

SAS Text Analytics solutions are part of the SAS Business Analytics Framework, backed by the industry's most comprehensive range of consulting, training and support services, ensuring customers maximum return from their IT investments.

Recognizing vision

The Communications Solutions Product of the Year Award recognizes vision, leadership and thoroughness. The most innovative products and services brought to the market from March 2008 through March 2009 were chosen as winners of this Product of the Year Award and are published on the INTERNET TELEPHONY and Customer Interaction Solutions websites.

About SAS

SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions delivered within an integrated framework, SAS helps customers at more than 45,000 sites improve performance and deliver value by making better decisions faster. Since 1976 SAS has been giving customers around the world THE POWER TO KNOW^®. SAS and all other SAS Institute Inc. product or service names are registered trademarks or trademarks of SAS Institute Inc. in the USA and other countries. ® indicates USA registration. Other brand and product names are trademarks of their respective companies. Copyright © 2010 SAS Institute Inc. All rights reserved.

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